Return Policy

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No Returns or Exchanges for On-Demand and Digital Products

At Nana the Kitty, we strive to provide our customers with high-quality products and an exceptional shopping experience. We want you to be completely satisfied with your purchase. However, we understand that there may be unique circumstances that require a return. Please read our return policy carefully before making a purchase.

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1. On-Demand Products:

We offer a range of on-demand products, including phone cases. Due to the custom, made-to-order nature of these items, we do not accept returns or exchanges for on-demand products unless they arrive damaged or defective. If you receive a damaged or defective on-demand product, please contact our customer support team within [number] days of receiving your order to initiate a return process.

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2. Digital Products:

Digital products, including e-books and any other downloadable products, are non-returnable and non-refundable. Once a digital product is purchased and delivered, it cannot be exchanged, returned, or refunded. Please make sure to review all product details and specifications before making a digital product purchase.

 

3. Damaged or Defective Products:

If you receive a damaged or defective on-demand product, please contact our customer support team within [number] days of receiving your order. We will work with you to resolve the issue, which may include a replacement or refund at our discretion.

 

4. Contact Us:

If you have questions or concerns about our return policy or need assistance with a damaged or defective product, please contact our customer support team at info@nanathekitty.com

Please note that any request for a return or refund is subject to our review and approval. We reserve the right to make the final decision regarding returns and refunds.

 

5. Changes to This Policy:

Nana the Kitty reserves the right to modify or amend this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the date of the modification.

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Thank you for choosing Nana the Kitty. We appreciate your business and aim to provide you with the best possible products and services.